Quality Policy
Quality Policy
Our priority is to satisfy our Customers by delivering an exceptional and customized experience from start to finish. Think Like a Customer, Act Like a Customer, Be a Customer.
Scope: Metalif Inc. In its facility, the production of various parts and components made of metal sheet plates is carried out on a project basis. Services are provided to machinery manufacturing, construction, advertising, automotive, electrical transmission and distribution, defense, rail systems, telecommunication, shelter, cabinet panel manufacturing and agricultural machinery sectors.
Cutting of carbon (black, dkp, hrp, crs, painted, coated), stainless and aluminum sheet plates in the thickness range of 1-25 mm in CNC laser or guillotine processes, and all kinds of bending and forming operations can be performed with the help of press brakes. Welded and assembled semi-finished or assembled product groups can also be produced according to customer request. ISO 9001 8.3 design and development activities are excluded.
Customer Orientation
The customer experience culture is in the DNA of all our employees. We spread the customer personality everywhere. By guiding customers to have the best experience, we follow customer-centered rituals and always prioritize and decide from a customer perspective.
Quality of Products and Solutions
We pursue an innovative and uncompromising understanding of quality throughout the entire life cycle, from the creation and sharing of the solution, to the production and delivery of the product, to the condition and maintenance of the processes. We focus on digital, customized and insightful experience to meet customers' needs.
Understanding
By operating powerful analytical methods, turning our customer experience data into actionable information; By predicting customer errors, we prevent customer complaints and improve all touchpoints. In order to achieve this, we look from a customer perspective and spread our thinking like that to all our teams, we make it a reflex.
Our Employees
In order to maximize the business results of our customers, we empower our employees to manage their priorities and decisions. We work as a single team to serve our customers with priority, always seeking high-level customer focus when selecting new talents.
From Satisfaction to Order
We use this to analyze customer experiences in depth at all contact points, to prioritize our investments and to determine our sales methods. Positive customer experience is considered a strong competitive advantage in our company. These principles: It is supported by a robust Quality Management System, which we continuously and meticulously improve with efficient processes and tools that comply with the ISO9001 standard. We use these principles at every point of Metalif and transform the guiding principles into operational targets to be observed in all organizations.